If you have a support question that could use some face-to-face time, you can jump into a video chat during a one-hour timeslot in your local time zone.
Noting that these sessions are not guaranteed to be one-to-one, as other people may pop on the call.
There are three sessions each week:
Wednesdays from 12:30-1:30pm AEST (best for APAC)
Wednesdays from 7-8pm AEST (best for UK/EU)
Thursdays from 7-8am AEST (best for US - Wednesday afternoon)
Link to join each session: https://meet.google.com/job-nmwq-enn